Integrated Customer Service

Update orders instantly

Customer Service reps can update orders in real-time at the customer’s request. If an order needs to ship urgently, setting the order to high-priority moves it to the top of the list to be packed. Customer needs to order an extra item or change the size or color, ShipHero changes this in the order so the picker or packer can resolve the situation with ease..

Communication from the warehouse in real time

Pickers and packers can report issues with an order using in-app notes that automatically notify the right team member via email. The picker doesn’t have to leave the floor to report the problem.

Notes on items, notes on orders

Your team members can leave notes on individual items or entire orders, ensuring the information one team member has, all team members get. That’s great communication!