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Compare ShipHero and ShipBob on pricing, fulfillment center networks, inventory management, and customer reviews to find the right order fulfillment partner.
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ShipHero is the best ShipBob alternative, thanks to its extensive integrations ecosystem and transparent pricing. However, it pays to learn more about ShipHero and ShipBob before deciding on the right WMS and fulfillment outsourcing service for your business. Learn more about ShipHero and ShipBob to make the best decision for your eCommerce business!
ShipHero is a third-party logistics (3PL) provider that offers a warehouse management system (WMS) and eCommerce fulfillment services. Some of its key WMS features include order and returns management, inventory reporting, carrier rate shopping, and warehouse automation.ShipHero also offers end-to-end eCommerce fulfillment solutions. Boasting eight fulfillment centers nationwide ensures your products get to customers on time. All you need to do is send your items to a ShipHero fulfillment center; the company will handle everything from there.Here’s a quick look at the pros and cons of ShipHero:
ShipBob is a fulfillment solution company that recently began providing a warehouse management system alongside fulfillment outsourcing. ShipBob offers over 40 fulfillment centers across six countries so that you can expand your eCommerce business internationally.Its warehouse management software automates various processes to help you save time and conserve costs. It also lets you monitor stock levels in real-time from anywhere, ensuring you can reorder items quickly to prevent stocks from running out.Here’s a look at the pros and cons of ShipBob:
With both companies working in third-party logistics and warehouse management systems, we can expect some overlap of features between ShipBob and ShipHero. Let’s take a look at what features they have in common and what unique features each company provides.
Both companies offer many of the same features, like a robust WMS that helps clients track inventory levels and manage orders. They also help clients with their order fulfillment through third-party logistics.
When it comes to warehouse management, ShipHero is in a league of its own. With over a decade of experience, they have helped countless businesses streamline their operations, saving time and money in the process. They don't just use any warehouse management software; they use their own - developed and refined over the years to meet the specific needs of their clients. And they don't just wait for their clients to request new features and upgrades; they proactively add them, often before their clients even realize they are needed.
If your business involves managing a fleet or working with third-party carriers, you know how important it is to stay on top of transportation needs. With ShipBob's transportation management system wrapped into their WMS, you can forecast and plan your transportation needs, whether managing your fleet or working with outside carriers. The TMS platform allows you to assign drivers, schedule vehicles, and manage dispatch. Plus, with the ability to track carrier performance and get real-time updates about your freight, you can stay on top of any issues.
You can find reviews for both companies all over the Internet. However, we’ll be using reviews from the platform Trustpilot in this overview.
ShipHero’s Trustpilot page records a 4.4 average score out of 503 reviews. Many positive client reviews cited its customer service team's responsiveness and ease of onboarding. Meanwhile, negative reviews cited occasional issues like lost items and problems in shipping during peak seasons.
ShipBob’s Trustpilot page records a 3.9 average score out of 585 reviews. Many positive reviews praised the onboarding process guidance and the helpfulness of its account managers. Whereas negative reviews cited barcode registration issues, long setup times, and additional costs.
3PL companies must have a well-distributed network of fulfillment centers to ensure fast customer delivery. Here’s a look at ShipHero and ShipBob’s fulfillment center networks:
ShipHero has warehouses in major cities like New York, Los Angeles, Seattle, Philadelphia, and suburban and rural areas. They have expanded to 11 warehouses by collaborating with three additional warehouse partners. They also have warehouses in Toronto and Vancouver, which makes shipping throughout Canada's provinces easy.
ShipBob offers over 40 warehouses located across six countries. These six countries are the United States, Canada, Australia, Poland, the United Kingdom, and Ireland. This means ShipBob can help you deliver to customers in North America, Canada, Australia, New Zealand, and over a dozen European countries — providing your business with international reach.
Both ShipHero and ShipBob use proprietary warehouse management systems for their clients. Let’s take a deeper look at their inventory management systems.
With ShipHero's warehouse inventory management system, you can easily keep track of inventory across multiple warehouses and set rules for inventory on order. That's why ShipHero's real-time software is the only solution you need. With cycle counting, you never have to count your entire stock at once. You can select specific SKUs or locations to count regularly. Their software will alert you when stock levels are running low and will even automatically reorder products to ensure you never run out of stock. And when your products are reordered, you can bet that purchase orders are generated, and inventory is easily accepted and put away upon arrival.
ShipBob is a great solution for merchants who want to streamline their order fulfillment process. Merchants can rely on ShipBob to provide the necessary guidance and reporting to manage their inventory efficiently. The software allows merchants to manage their stock across multiple stores and ShipBob’s fulfillment centers without breaking a sweat.
While both ShipHero and ShipBob offer similar services, they’re bound to have their differences.Here’s a series of comparisons between various aspects of ShipHero and ShipBob’s services.
As mentioned frequently on its website, ShipHero primarily serves small businesses that want to outsource their order fulfillment to concentrate on other business processes. However, its 3PL services and WMS can still serve larger companies well.ShipBob doesn’t explicitly mention what kind of businesses it serves. However, you can visit its customer case studies page and see that ShipBob works with companies of various sizes operating in many industries.
Both companies offer robust shipping software that lets you track inventory levels, reorder items and create reports for various aspects of your fulfillment process.However, there are some unique features that each software boasts. ShipHero has an iOS-based mobile picking and packing dashboard that lets your warehouse crew optimize their pick routes to save time and minimize mistakes. Meanwhile, ShipBob has an algorithm-based inventory distribution feature that automatically decides where to send your products to ensure your international storefronts are well-stocked.Regarding speed, ShipHero boasts a 3.5-day average shipping time with options for standard, two-day, and overnight shipping for the lower 48 states. Meanwhile, ShipBob offers a two-day express shipping program for all customers in the continental United States.
Neither ShipHero nor ShipBob handles shipping by themselves. Both companies offer rate shopping tools that let you choose which shipping courier provides the best deal.
ShipHero and ShipBob partner with multiple shipping couriers to ensure your products get to customers safely and on time. Both companies help you identify which shipping methods are the best for certain customer bases to ensure you get the best shipping deals.
The best WMS and 3PL service for your eCommerce business is whichever best fulfills your needs and priorities. Identify what your business needs and find the company that can deliver those at a reasonable budget. You can also examine customer support and user interface factors to guarantee the best fit.
ShipHero compares well with ShipBob. They have similar features and services, though ShipBob has a more extensive distribution network than ShipHero, which has a presence across six countries. ShipHero has been working with and improving its WMS for over a decade.
ShipHero’s fulfillment outsourcing works by taking over your entire order fulfillment process from end to end, leaving you to focus on other business processes. ShipHero’s WMS is a cloud-based software that manages everything happening in your warehouse from receiving and putaway to picking, packing and shipping.
ShipBob serves eCommerce companies.
ShipBob offers cloud-based services and software.
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