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Riverwood Capital invests in ShipHero to accelerate its product roadmap and consolidate its leadership in helping brands and mid-large merchants with their ecommerce shipping and fulfillment needsNew York, New York – June 23rd, 2021 – ShipHero, the leading e-commerce fulfillment technology and outsourced fulfillment provider, announces today the close of a $50 million round led by high-growth tech investor Riverwood Capital. ShipHero provides a best-in-class warehouse management software-as-a-service platform for companies that want to ship from their own facilities, as well as a next generation outsourced fulfilment service to DTC brands and merchants utilizing ShipHero’s owned and operated facilities. The business ships out of three warehouses strategically located across the US; that number is expected to grow to ten by the end of 2021.ShipHero serves more than 5,000 mid-to-large brands and merchants, including several Fortune 500 customers, and focuses on providing the most efficient and tech-driven solution for its customers to scale their ecommerce operations while delivering a superior shipping and digital experience to their consumers.This primary investment represents ShipHero’s first institutional funding. CEO and Founder Aaron Rubin and his team bootstrapped ShipHero into a leading platform, building a SaaS solution for warehouse management and a highly-efficient and scalable outsourced fulfillment offering. The company now processes over $5 billion of ecommerce gross merchandise volume (GMV) annually, which is more than Shopify at the time of its IPO. In 2020 alone, ShipHero tripled its revenue as the company led the industry in logistics and fulfillment amid growing demand on ecommerce customers.Prior to the investment from Riverwood, ShipHero had avoided taking venture capital or strategic funding. “We have always been focused on long-term impact and on building a solid software-driven and high-quality foundation, and for years staying independent gave us the most flexibility in how we achieve that impact,” says Aaron Rubin, CEO and Founder of ShipHero. “Our market opportunity has expanded significantly, and we have a great opportunity to accelerate our offering to clients as they digitize their businesses. The industry has raised a lot of capital recently and we were approached by high quality investors. Riverwood has a sterling reputation for allowing companies to grow in their own way and has invaluable experience with taking companies public, both of which were very important for us.”ShipHero has built its company with a customer-first approach, continuously rolling out new technology to meet the increasing demands of the ecommerce landscape and is the leading provider of warehouse management solutions and outsourced fulfillment services to Shopify brands as a Shopify Plus partner.ShipHero is loved by its customers with exceptional online reviews and user ratings that are significantly higher than its competitors. “It’s been incredible watching ShipHero grow into the company we are today,” adds Maggie Barnett, COO of ShipHero. “We are entering into an exciting phase with Riverwood Capital and look forward to further expanding our capabilities as the category leader in ecommerce logistics and fulfillment.”“Demand for warehouse management and fulfillment solutions are growing at a significant pace driven by continued online and ecommerce adoption, which was only further accelerated by COVID-related lockdowns,” said Francisco Alvarez-Demalde, Co-Founder and Managing Partner at Riverwood Capital. “Brands, retailers, and merchants need to constantly improve their service and digital experience which mandates a trusted technology and fulfillment partner to ship quickly and efficiently. ShipHero has built an incredible leading platform, combining scalable and flexible software with world class and efficient operations which can ultimately help brands scale ecommerce operations while delivering the best customer service.”“When we first met Aaron, Maggie and the team, we were drawn to their thoughtful, grounded approach to building a high-growth business,” said Joe De Pinho, Principal at Riverwood Capital. “ShipHero punches far above its weight, offering a better solution and winning market share from well-funded competitors. With a Rule of 40 metric in excess of 150%, CAC payback of a few months, a category leading software platform, and strong referrals in place from happy customers, ShipHero has reached its current growth stage and over 200 employees with only $500k in external funding. At ShipHero, the focus has always been about delivering customer satisfaction while building with scalability in mind and we are excited to support their mission to empower e-commerce merchants.”About ShipHeroShipHero is a US based, leading provider of cloud-based e-commerce fulfillment solutions for mid-large shippers. With more than 5,000 customers located around the globe, ShipHero offers online retailers a suite of services ranging from warehouse management software to outsourced fulfillment as a service. Some notable customers include Universal Music Group and Canadian Tire.About RiverwoodRiverwood Capital invests in high-growth companies in the technology and technology-enabled industries. Riverwood offers a unique combination of operational, strategic, technology, and financial insight to portfolio companies that typically need growth capital and expertise to scale on a global basis. The firm seeks to invest in established businesses with a proven technology and business model, and the proper fit in terms of culture and values. Riverwood has offices in Menlo Park, CA; New York, NY; and São Paulo, Brazil. For more information, please visit www.riverwoodcapital.comMedia Inquires: media@shiphero.com
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Inventory accuracy is more than just knowing what’s on your shelves. Too much stock can tie up valuable capital and may even increase storage costs. Too little, and you risk stockouts that delay orders, which will frustrate customers and harm your reputation. If you're struggling with stock discrepancies or fulfillment delays, an inventory audit is your first line of defense. For eCommerce businesses, especially those scaling across multiple warehouses, a clear and repeatable inventory audit checklist ensures accuracy and improves efficiency at every turn.
An inventory audit checklist is a structured document that standardizes procedures for reviewing stock levels and validating inventory records. It outlines every step needed to verify physical inventory against digital records, such as what’s stored in a warehouse management system like ShipHero.If you want to learn how to audit your warehouse, this checklist provides consistency, accountability, and a streamlined flow from receiving inventory to reconciliation.Common Checklist Formats
If you’re building your own warehouse audit checklist, start by deciding which format suits your audit cadence, staff size, and inventory complexity.

Simple Inventory Audit ChecklistThis checklist uses a basic yes/no format to evaluate the general health of inventory across three sections: inventory levels, policies, and monitoring. It's quick to complete and ideal for identifying broad issues, such as shortages or outdated stock.

Detailed Inventory Audit ChecklistThis version includes specific checklist items, responsible personnel, deadlines, remarks, and status updates. This offers more visibility and control. It tracks task progress, assigns accountability, and helps teams follow through on corrections.
The effectiveness of any inventory audit hinges on what you track. A well-structured inventory audit checklist builds clarity into every step of your stock review process. Including the right fields uncovers discrepancies faster and supports consistent performance across every audit cycle. Here’s a list of what to include:
A robust audit strategy uses multiple methods. Each one adds a layer of verification, giving you the best chance to identify discrepancies, confirm stock accuracy, and audit systematically.
ACB analysis identifies cost drivers (e.g., storage, handling) in inventory by mapping the impact of each inventory activity on the budget. This helps you identify areas where you're overspending and find ways to reduce costs without compromising quality.
This uses ratio checks (e.g., sales-to-stock ratios) and trend reviews (e.g., seasonal stock fluctuations) to quickly identify anomalies or potential fraud. This assesses inventory levels based on performance and reveals deeper insights into shrinkage or miscounts.
A physical inventory count is exactly what it sounds like. Your team goes through your warehouse item by item, scanning barcodes or manually tallying products, and then compares these real-world counts to your digital records.
This procedure examines stock transactions around period-end (e.g., the end of the month) to confirm that all purchases and sales are recorded in the correct period. This verifies compliance with accounting standards and avoids overstatement or understatement.
Instead of a single annual audit, a cycle count breaks audits into daily or weekly rotations by product category, keeping records more accurate throughout the year. This method is ideal for companies using ShipHero’s warehouse receiving process checklist to avoid full shutdowns.
Compare the numbers: system records vs. physical stock. Investigate any mismatches and specify the reasons to update the documentation accurately.
Examine if freight costs align with inventory valuation. Spot inconsistencies that could point to vendor overbilling or recordkeeping errors.
Distribute warehouse costs (utilities, rent, labor) to inventory items. This reveals the full carrying costs, supports more accurate pricing and replenishment decisions.
ShipHero’s Automated Inventory Management System simplifies inventory audits by providing real-time data and seamless tracking of stock levels. With advanced features like cycle counting, barcode scanning, and automated reconciliation, ShipHero ensures accuracy and reduces manual errors. The system generates real-time audit reports, making it easy to identify discrepancies and maintain inventory accuracy. By automating these processes, ShipHero streamlines your inventory audits, saving time and improving efficiency across your warehouse operations.
Failing an inventory audit can lead to financial losses due to undetected shrinkage, stockouts, or overstocking scenarios. It may even create compliance issues if financial statements or regulatory submissions rely on inaccurate information.
Inventory managers, warehouse leads, or internal auditors typically oversee the checklist. Their role is to ensure the process is followed, issues are documented, and outcomes are reviewed.
They aren’t always legally required, but are considered best practice. They are critical for maintaining operational control and financial accuracy.
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The logistics and supply chain industry is rapidly evolving, with AI improving warehouse efficiency by automating tasks and streamlining operations. AI is transforming logistics by enabling smarter decisions, reducing costs, and enhancing service quality. In this article, we delve into the top 10 ways AI is transforming logistics and helping businesses stay ahead. Continue reading to discover how AI is revolutionizing the world of logistics and supply chain management.
AI enhances operational efficiency in logistics by automating tasks, reducing errors, and streamlining workflows. ShipHero’s AI automates picking processes, speeding up product selection and improving fulfillment accuracy. It also forecasts demand and adjusts stock levels to enhance inventory accuracy.AI-driven route optimization enables logistics companies to find the most efficient delivery paths, saving time and reducing fuel costs, which in turn facilitates faster decision-making and improved resource management. Discover cutting-edge technologies that shape the future of logistics through this Futuristic Logistics: Emerging Tech article.
In logistics, AI drives down overhead costs by enhancing shipment tracking, order processing, and warehouse management. AI reduces manual errors and integrates with warehouse management systems to help improve storage efficiency. Amazon has leveraged AI for cost-saving automation in its warehouses, reducing operational expenses and demonstrating the long-term profitability of AI in logistics.
AI improves delivery speed and accuracy through real-time monitoring of stock levels and vehicle movements. Additionally, ShipHero’s AI picking technology ensures quick, precise product selection, which minimizes errors and delays. Smarter routing then reduces delivery times and fuel consumption, enhancing customer satisfaction and loyalty.
AI forecasts demand patterns by analyzing historical data, helping companies predict stock needs and avoid overstocking or stockouts. It can also predict seasonal fluctuations and adjust inventory levels, ensuring smooth operations, especially during peak seasons, and minimizing disruptions.
Real-time tracking, powered by AI, enables logistics companies to monitor shipments, inventory, and vehicles 24/7. AI enables businesses to gain visibility across the entire supply chain and optimize inbound and outbound logistics for smoother operations.For example, AI picking technology ensures accurate order fulfillment by streamlining product selection to improve tracking efficiency and delivery processes. This integration enhances overall operational effectiveness.
AI-driven warehouse automation reduces labor costs, boosts efficiency, and speeds up turnaround times in logistics. Automated guided vehicles (AGVs) and robotic picking systems are being increasingly used to expedite the picking and packing processes. ShipHero’s AI picking technology, for instance, enhances the accuracy and speed of product selection, which further improves the efficiency of warehouse operations. By controlling robotic systems with greater precision and at faster speeds, businesses can process higher volumes of orders more efficiently.
By leveraging real-time data, AI-powered route optimization determines the most efficient delivery paths to reduce fuel usage and delivery time. Companies like UPS have seen cost savings, improved delivery efficiency, and a reduced environmental impact by using AI.
AI transforms customer service by enabling quicker response times, accurate details, and personalized experiences. With AI automating basic inquiries, support teams can focus on more complex tasks and enhance efficiency to ensure timely delivery and accurate fulfillment.
AI is transforming inventory management by providing real-time tracking, predicting stock needs, and preventing waste. It reduces manual errors and ensures stock levels align with demand. ShipHero’s AI picking systems, for example, improve inventory accuracy by automating the product selection process, which leads to faster, more precise fulfillment. Additionally, AI integrates with warehouse management systems to update inventory as products are picked, packed, and shipped, ensuring accurate records and improved resource management.
AI helps logistics companies enhance supply chain resilience by anticipating disruptions and offering alternative solutions. Whether due to weather, strikes, or shortages, AI enables quick adaptation by identifying backup routes or alternative suppliers, ensuring smooth operations and long-term resilience.
AI has proven to be beneficial for multiple industries; from saving time to reducing costs, there's a lot it has to offer. That being said, it still comes with its own set of challenges that many businesses encounter when attempting to integrate new systems. Let’s dive into some common challenges you may encounter:
However, the good news is that these challenges are manageable if approached correctly:
Scalable AI Solutions with ShipHeroAs your business grows, it’s crucial to choose tools that can grow with you. That’s where scalability comes in. You need systems that evolve as your operations expand. ShipHero’s warehouse management system (WMS) is designed to do just that. Whether you're a small operation or handling high volumes, ShipHero adapts to your needs. With real-time inventory tracking, automated workflows, and easy integration, it grows alongside your business. Additionally, ShipHero provides the training and support your team needs for a seamless transition, making it a flexible and long-term solution for your warehouse operations.
When choosing AI tools for logistics, businesses should consider scalability, integration, and cost. AI tools like ShipHero streamline warehouse automation, while others focus on route optimization or demand forecasting.Choosing an AI system that aligns with specific business needs is critical to maximizing return on investment (ROI). Additionally, conducting trial periods and ensuring adequate vendor support can help businesses find the right fit for their logistics operations.
The ROI of AI in logistics depends on efficiency, cost savings, and customer satisfaction. Businesses typically experience a significant return in terms of reduced overhead costs and improved operational efficiency, resulting in greater profitability.
AI technologies like machine learning, predictive analytics, computer vision, and robotics are transforming logistics by automating tasks and improving decision-making in areas such as inventory management, route optimization, and customer service.
Yes, the initial cost of implementing AI in logistics can get expensive, but the long-term savings from enhanced efficiency and reduced labor costs far outweigh this. AI-driven systems streamline operations that drive significant cost reductions and boost profitability over time.
No. AI improves warehouse efficiency without replacing human roles as it automates repetitive tasks to allow humans to focus on strategic decisions and problem-solving.
No, AI solutions are accessible for businesses of all sizes. Scalable solutions like ShipHero can help small to medium-sized logistics companies achieve similar benefits as larger enterprises.
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Expansion of Existing Partnership Enables Brands Using ShipHero
to Ship Using Veho Directly From Their Own Facilities
New York, NY, January 7, 2025 – Veho, the tech company that’s become one of the largest delivery networks in America, and ShipHero, the leading shipping and logistics platform, today announced that ShipHero’s more than 5,000 e-commerce brands and third-party logistics providers (3PLs) can now ship their parcels through Veho out of their own distribution centers.
This is an expansion of an existing, nearly three-year partnership during which ShipHero clients could only leverage Veho for parcels fulfilled by ShipHero itself. All of ShipHero’s WMS clients can now take advantage of Veho’s premium delivery services.
The expansion of this partnership is noteworthy because ShipHero is one of the most popular warehouse management system platforms for businesses to ship their products, while Veho is now one of the largest delivery providers in America.
Veho’s tech-enabled, premium delivery experience enables brands to offer 2-3 day delivery across 44 markets covering 105 million Americans, delivery seven days per week, as well as industry-leading 99% on-time delivery and 4.9 out of 5 stars customer satisfaction score. Veho’s approach has the potential to reduce shipping-related costs by approximately 35% while increasing customer lifetime value by 51%, enabling brands to gain a return on their shipping spend.
“Thousands of e-commerce companies rely on ShipHero for fulfillment and warehouse management, so Veho is proud that those brands will be able to provide their customers Veho’s fast delivery and elevated experience directly from their own warehouses going forward,” said Veho CEO Itamar Zur. “By combining customer obsession, the latest technology, and operational expertise, Veho provides a delivery experience that customers rave about and is proven to reduce shipping costs, as well as increase customer value. We’re eager to show ShipHero and its clients what Veho can do for their business.”
ShipHero was founded in 2013 to create a fully comprehensive Warehouse Management Software for e-commerce brands and 3PLs. Now, ShipHero is a complete Warehouse Operating System that powers high-performing warehouses and enables growth at scale for its clients. Part of ShipHero’s added value is creating and maintaining strong partnerships with key players in DTC fulfillment, including Veho.
“Veho’s technology-driven approach and unwavering commitment to customer satisfaction perfectly align with ShipHero’s mission to revolutionize e-commerce,” said Aaron Rubin, CEO at ShipHero. “This expanded partnership enables us to offer our customers a more comprehensive suite of solutions, empowering them to exceed customer expectations and achieve sustained growth in peak season and beyond.”
Veho’s technology platform and delivery network enable some of America’s leading retail and e-commerce brands to get packages to customers faster and better than legacy carriers. Veho allows consumers to control when, where, and how their packages are delivered, provide specific delivery instructions, communicate with their delivery driver-partner, and use GPS, AI, and machine learning to ensure packages are delivered as consumers expect, and every delivery is better than the last.
Veho is a next-generation delivery platform, turning shipping from a cost center into a value driver. By combining purpose-built technology, customer experience obsession, and a scalable delivery network, Veho enables brands to offer an Amazon-level delivery experience that measurably improves their bottom line. The industry-leading results speak for themselves: 99% on-time delivery, 4.9/5 customer satisfaction score, 71% fewer delivery-related refunds, and a 41% increase in customer lifetime value. Now one of America’s largest delivery platforms, Veho serves 105 million Americans across 44 markets–and growing. Learn why leading brands, including Sephora, Zara, Lululemon, Saks, and Macy’s, trust Veho to drive a return on their delivery experience at shipveho.com
ShipHero is a US-based provider of cloud-based e-commerce fulfillment solutions that give online retailers and third-party logistics providers the tools to ship more efficiently anywhere in the world. With more than 5,000 customers located around the globe, ShipHero robust Warehouse Management System (WMS) allows them to truly understand their complete costs and use the data to make informed, cost-effective decisions. Some notable customers include Universal Music Group, Hush, and Canadian Tire. Additionally, 10% of all Shopify+ orders globally are processed through ShipHero.
Media Contacts:
Veho: Evan Wagner, Evan.Wagner@shipveho.com or veho@escalatepr.com
ShipHero: Megan Sullivan, megan.sullivan@shiphero.com or media@shiphero.com