order MANAGEMENT

Full Order Command

Achieve total command over orders and returns with powerful automation rules. Gain 360° visibility to ship faster and boost customer satisfaction.

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Dashboard showing live view of warehouse tasks with items, approval dates, progress percentages, discrepancies, and status including in progress and closed.
Elevate stock fidelity

Our Order Management tools keep you in control of the day.

Guaranteed Stock Fidelity

Seamless sync

There’s no downtime between ShipHero and your storefronts. Our store integrations are simultaneous so your online inventory counts are always accurate. You no longer have to worry about missing a sale because the system was waiting to “catch up.”

For more information regarding some of our most valued partners, such as Shopify Plus, WooCommerce, Amazon, BigCommerce and more, visit our Integrations page.

Table showing orders for today from 7:00 AM to 9:40 AM with columns for time, order ID, units, and expected time in seconds.
faq

FAQs about order management systems

What does an order management system do?

Inventory management software is a solution used by third-party logistics providers to manage the storage, movement, and tracking of inventory across fulfillment centers for their clients. The system helps 3PLs to efficiently track inventory levels, manage stock movements, generate reports, improve forecast accuracy, and provide real-time data to clients. With this software you gain inventory management visibility and get your logistics operational challenges streamlined. You’ll also likely see a reduction in manual errors, and improved accuracy of inventory data.

What does OMS mean in eCommerce?

OMS in eCommerce stands for Order Management System. While many solutions are standalone, ShipHero's OMS is fully integrated into our WMS, delivering a complete fulfillment solution. This unified system includes Returns Management, real-time Inventory Tracking, and robust reporting, all designed for optimal control.

What makes ShipHero’s Order Management system different?

ShipHero gives you 360-degree visibility into order and SKU data as part of its complete Warehouse Operating System. Integrations sync simultaneously so inventory counts stay accurate and up to date, avoiding delays or missed sales.

How does ShipHero help automate the order management process?

ShipHero includes flexible automation rules that manage tasks such as routing orders, assigning priorities and setting fulfillment workflows. These rules act as a powerful tool that helps teams save time and reduce manual decision-making.

Can ShipHero track carrier performance for my orders?

Yes. ShipHero’s built-in PostHero feature allows you to track shipments across major carriers, measure delivery performance and identify fulfillment gaps. It provides dashboards and reports to help you predict delivery outcomes and improve your shipping strategy.

The process

Explore more of our features

Mobile Replenishment

Take control of your replenishment process with ShipHero’s mobile app.

ParcelView

End-to-End transparency now at the click of a button.

Work Orders

Manage pre-assembly, track progress, and unlock cash flow.