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E-commerce revenue is projected to reach 5.4 trillion US dollars by 2022 from the calculated 4.28 trillion US dollars that retail sales achieved globally in 2020. Online shopping has become one of the most popular online activities across the globe. Thanks to the convenience and variety that e-commerce allows, businesses are under pressure to provide faster turnaround times, immediate online customer service and a way to provide a personal shopping experience for customers over the internet.
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