Burned out frontline workers are seeking out the lesser evil in their job searches

Former flight attendant Jada Magwood recalled passengers verbally assaulting her on multiple occasions during the COVID-19 pandemic — including when a police officer had to escort an intoxicated, violent traveler off her plane.Magwood recently left the travel industry for a job at a tech startup. She didn't plan on quitting, but the burnout from passenger violence prompted her to seek out jobs without much customer-facing interaction.‍

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