Get ready to revolutionize your workflows with automation rules! In this demo, we'll show you how to create these powerful rules that can take the guesswork out of your processes. Say goodbye to inefficient workflows and hello to streamlined operations for your pickers and packers. We'll cover three simple steps to help you find the best shipping rates, organize your orders, and automate your entire workflow. Join us and unlock the full potential of automation!
How to Use Automation Rules Help Doc
Welcome! Today, we’ll be exploring the power of automation rules and how they can take the guesswork out of your workflows, helping your pickers + packers to work more efficiently. During this demo, we will cover three key steps to creating automation rules that will allow you to find the best available shopping rates, organize your orders, and automate your workflows. Let’s dive in! First, you’ll want to ensure that your shipping methods are automated so you always find the best available shipping rate per order. Multi-carrier integration and real-time carrier rate shopping will help you save time and money. Importing order tags from your eCommerce platform, like Shopify, can automate your processes even more. These preset tags can act as triggers for your automations in ShipHero. Let’s jump over to Automation Rules and explore some of our clients’ most popular use cases for automation rules that help with consistency across the fulfillment process. VIP customer treatment: Add a gift SKU or marketing insert to their orders, give them express shipping, and prioritize the order on the day it needs to ship. Pre-sale items: Use automation rules to set an allow partial flag on SKUs marked for pre-order. Warehouse notes: Add a warehouse note to orders with SKUs that require extra instructions for packaging, particularly useful for fragile items that need special handling. Finally, automate box type selections to streamline the packing process. Here are some key takeaways about using automation rules within the ShipHero software. 1. You can automate key components of your order management workflows to optimize efficiency and reduce human error. 2. You can use automation rules to perfect your customers unboxing experience. 3. You can continually evaluate and update your automation rules as your business grows and evolves. With automation rules, you can tailor your ShipHero software experience to be exactly what your business needs. If you want to enhance your fulfillment process, remember that the possibilities with automation rules are endless. Unlock the full potential of your fulfillment business and drive your e-commerce business to new heights.

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When CEO Mendel Mangel founded Frankly Fulfillment, he initially viewed ShipHero as a competitor. But after struggling with a legacy WMS that “nickeled and dimed” every step of their growth, he realized that ShipHero’s operator-first background was actually an “astronomical benefit”.In this interview, Mendel shares how making the switch helped them scale from near zero to 65,000 orders a month while eliminating customer churn due to operational errors. He also details how the team utilizes RateShop+ to balance shipping speed against costs, ensuring efficient delivery without sacrificing margins.Watch the video to see how they stopped worrying about software limitations and focused entirely on scaling.

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"ShipHero is the Apple of shipping software." Join us behind the scenes with Mitch Mammoser, COO and Co-Founder of Frost Buddy, to see how they managed a "rocket ship" growth trajectory to nearly $80 million in sales. In this case study, discover how Frost Buddy utilized ShipHero to navigate the challenges of rapid scaling and high-volume fulfillment. Follow their journey to discover:
Watch the full story to see why ShipHero is a "non-negotiable" partner for one of the world's fastest-growing drinkware brands.
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Meet the Packer Performance Dashboard, ShipHero’s latest feature that goes beyond simple pack rates.
📦 Tracks key packing events (Tote Scan, Item Scan, Print Label, Order Complete)
📈 Scores efficiency based on expected vs. actual pack time
⚡ Factors in order complexity & shipment type for real-world accuracy
Your warehouse just got smarter. Ready to optimize labor costs?