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OpenBorder is the cross-border growth platform for eCommerce brands, helping them sell and ship internationally to 180+ countries, with less complexity, while handling duties, taxes, payments, fulfillment, compliance, and returns. Connect it to ShipHero to give 3PLs and brands access to OpenBorder’s international carrier network through one integration. When a label is created in our WMS, OpenBorder selects the right carrier and service, applies the required customs data, and generates the label in real time. The result is a ready-to-print label with tracking, making international shipping easier to manage.
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Once the connection is live, 3PLs can select OpenBorder as their carrier in ShipHero and begin to ship internationally. A single integration means no separate contracts or credentials for each carrier.
OpenBorder offers cross-border shipping to 180+ countries with duties and taxes calculated upfront. No surprise bills, no refused deliveries.
When your team prints a label, ShipHero requests it from OpenBorder in real time. OpenBorder applies the customs data for the destination, such as HS codes and tax IDs, and sends back a compliant label with a tracking number and link.
OpenBorder handles the legal seller layer in every market, coordinating Importer of Record and Merchant of Record requirements, so you never need a local entity.
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Access OpenBorder’s international carrier network without holding separate contracts or credentials for each carrier.
Once the OpenBorder app is installed on the merchant’s Shopify account and the shipping profile is configured, OpenBorder shows shipping, taxes, and duties at checkout and guarantees landed cost to the end customer. It also ensures a compliant label is generated at fulfillment.
Hubs in the UK, EU, Canada, and Australia mean faster inventory processing and refunds, and cheaper returns for international customers.
Store inventory locally in key international markets for faster delivery and lower shipping costs.
Launch on Amazon FBA and TikTok Shop across the US, UK, EU, Canada, and Australia with compliance handled.
It takes 4 steps. Onboard with OpenBorder, which includes installing the OpenBorder app on the merchant’s Shopify account and configuring the shipping profile. Request your API key from your OpenBorder contact (issued per fulfillment location) and add it in your ShipHero settings. Email support@shiphero.com to have the OpenBorder connection enabled. Then select OpenBorder as your carrier and start shipping.
Most brands are live and shipping internationally within 2 weeks of signing, including connecting the Shopify store, setting up markets, localizing checkout, and configuring shipping, taxes, and duties. Migrating from another cross-border platform takes 2–3 weeks, with no downtime to your existing international operation.
No. OpenBorder manages the legal and compliance layer in every market, coordinating Importer of Record and Merchant of Record requirements.
Yes. OpenBorder is modular. Some brands start with cross-border shipping or DDP shipping only, others with international returns or marketplaces like Amazon and TikTok Shop. Pick the service that solves your biggest problem today and add more over time.
Yes. The OpenBorder connection can be set up at the 3PL level or the individual brand level. Email support@shiphero.com to have it enabled.
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At the denser wall, average picking time per order fell from 40 seconds to 13, and orders that ran clean from start to finish rose from 18% to 97%. This is the companion to our Direct Pack + Pack-to-Light case study, from the same research.
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