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It’s no secret that today’s world of ecommerce is changing rapidly. Third party logistics (3PL) and fulfillment providers that don’t find a way to keep up with, if not surpass, the pace of growth during this ecommerce boom is at serious risk of getting left behind. That’s why we invented The Fulfillment
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It’s no secret that today’s world of ecommerce is changing rapidly. Third party logistics (3PL) and fulfillment providers that don’t find a way to keep up with, if not surpass, the pace of growth during this ecommerce boom is at serious risk of getting left behind.
That’s why we invented The Fulfillment Innovation Wheel: to help 3PLs understand what capabilities and service offerings they need to implement in order to be successful, and to help online retailers and brands choose which 3PL is right for them by allowing them to ‘check the boxes’.
We studied the most successful 3PLs and fulfillment providers in the industry to understand what sets them apart. The answer was that they understood their mission, and they used this set of 12 capabilities as a flywheel to continually delight their customers and push themselves towards greater success and innovation.
Each and every 3PL we observed invested heavily in certain capabilities like personalization, delivery speed or frictionless returns, but always satisfied their client’s basic requirements for every capability on the flywheel. And always, the main focus was on Customer Experience, Growth and Scalability, and Operational Excellence.
Without further ado, we present The Fulfillment Innovation Wheel!
To view all blogs in this series, click the links below:
Learn more about ShipHero's industry-leading warehouse management software.
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Explore the top 3PL companies in Canada and learn how third-party logistics providers play a vital role in optimizing supply chains. Discover the benefits of partnering with a 3PL, key services offered, and steps to start working with a 3PL in Canada.
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Discover the top 5 best third-party logistics (3PL) companies for your business needs, offering extensive networks, advanced technology, and superior customer service. Learn about the benefits of 3PL services, how to choose the right provider, and avoid common mistakes.
Discover the role, benefits, key features, requirements, and implementation of a 3PL Warehouse Management System (WMS) for optimizing warehouse operations. Learn about scalability, integration, real-time visibility, and customization options to choose the best solution for your business.
At the denser wall, average picking time per order fell from 40 seconds to 13, and orders that ran clean from start to finish rose from 18% to 97%. This is the companion to our Direct Pack + Pack-to-Light case study, from the same research.
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