Integration

International Bridge

Ship there without changing how you work

Connect your IB account to ShipHero and send eligible orders to Alaska, Hawaii, Puerto Rico, U.S. territories, and APO/FPO addresses, all from the same place you already manage everything else.

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Reach the customers other carriers leave behind

Alaska, Hawaii, Puerto Rico, and the rest of non-continental America are full of loyal shoppers who buy regularly and spend more. International Bridge helps you reach them right from ShipHero, with 2–5 business day delivery, tracking from pickup to the door, local teams in every market, and approximately 30% savings versus standard carrier rates.

Built for the places others skip

For 20 years, International Bridge has focused on the destinations many carriers treat as edge cases. Real infrastructure, air cargo capacity, and people on the ground in every market mean your customers there get the same care as everyone else.

Reliable delivery you can plan around

Non-continental orders arrive in 2–5 business days, with real-time tracking from pickup to the door. Your customers stay informed, and your team spends less time chasing updates.

Approximately 30% lower shipping costs

Non-continental volume doesn't need to be high to be worth serving. With approximately 30% savings versus standard carrier rates and 2–5 business day delivery, offering Alaska, Hawaii, Puerto Rico, and U.S. territories become a competitive edge at any volume. Connect your IB account through ShipHero and route eligible orders to IB Non-Con, no separate system to manage.

Features

Why Connect International Bridge to ShipHero?

01
Serve More U.S. Customers

Open up access to customers in Hawaii, Alaska, Puerto Rico, U.S. territories, and military addresses without treating those orders as operational exceptions.

02
Reduce Non-Continental Shipping Costs

Protect your margins on harder-to-serve destinations. IB Non-Con offers approximately 30% savings versus standard carrier rates for supported non-continental shipments.

03
Keep Fulfillment in One Workflow

Connect International Bridge to ShipHero so your team can route eligible non-continental orders without jumping into a second shipping system.

04
Improve Delivery Confidence

Give customers clearer expectations with 2-5 day delivery and 24/7 end-to-end tracking from pickup through final delivery.

05
Rely on Local Destination Teams

International Bridge operates facilities and on-the-ground teams in the markets it serves, helping resolve issues with people who understand the destination lane.

FAQ

FAQs

Do merchants need a separate International Bridge account?

Yes. Merchants need to set up an International Bridge account to access IB Non-Con. Once your IB account has been created, add IB as a carrier through ShipHero and begin routing Non-Con shipments into your existing operation and workflow.

Where does IB Non-Con deliver?

IB Non-Con serves Hawaii, Alaska, Puerto Rico, U.S. territories, APO/FPO addresses, and U.S. Navy vessels across supported non-continental lanes.

How fast is International Bridge delivery?

IB Non-Con delivers parcels in 2-5 days. International Bridge measures transit from the first physical scan to delivery, so the window reflects actual time in the network.

What tracking visibility do merchants and customers get?

End-to-end tracking is available 24/7. International Bridge scans parcels from pickup through last-mile delivery, so merchants and buyers can follow non-continental shipments from origin to destination.

Heading

End-to-end tracking is available 24/7. International Bridge scans parcels from pickup through last-mile delivery, so merchants and buyers can follow non-continental shipments from origin to destination.

What tracking visibility do merchants and customers get?

End-to-end tracking is available 24/7. International Bridge scans parcels from pickup through last-mile delivery, so merchants and buyers can follow non-continental shipments from origin to destination.

What tracking visibility do merchants and customers get?

End-to-end tracking is available 24/7. International Bridge scans parcels from pickup through last-mile delivery, so merchants and buyers can follow non-continental shipments from origin to destination.

What tracking visibility do merchants and customers get?

End-to-end tracking is available 24/7. International Bridge scans parcels from pickup through last-mile delivery, so merchants and buyers can follow non-continental shipments from origin to destination.

support

Still have questions?

Contact our Client Support team here if you’d like more information about International Bridge or the specifics of the ShipHero/International Bridge integration.

01

02

the process

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