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Salesforce is continually hailed as one of the largest technology companies in the world. As they build, purchase, and partner with different services, their aim is to have any tool you need for your business available within their software. And now, Salesforce has expanded this offering with Salesforce Commerce Cloud. Formally Demandware, this service is cloud-based and helps companies centralize the way they engage with customers during the sales and shipping process. This offering helps you to sell and fulfill on any channel, deliver fast and efficient fulfillment, offers order lifecycle visibility, simplifies complex order routing, and allows your business to scale on a trusted platform. Plus it integrates into several fulfillment and shipping partners your company may need to utilize.
Order fulfillment is the all important task of assembling and shipping an order to your customer. It is the process in which a product goes from your warehouse to your customers front porch all inclusive of packing, shipping, and handling. Though Salesforce Commerce Cloud gives you in depth information on customer profiles, connects your inventory and fulfillment data to your CRM, and automates sending an order to your fulfillment partner, it does not yet have the option to get your product to your customer for you. Meaning you will need to find a fulfillment partner to work with in order to complete your logistical process.
With this commerce portal, you can connect to a provider's platform, and send them orders for your business. The platform can connect to the fulfillment and shipping provider of your choice with custom API connections and workflow automations. And as orders are completed you can filter this information back into your Salesforce instance to get historical data on your customers.
Once an order is received, a fulfillment provider will pick the order from your inventory. Pack it, including any specialized packing or boxes for your company. Print shipping labels and send it to your customer on your preferred method of shipment. Many fulfillment providers have their own shipping trucks take your product directly from the fulfillment facility to your customer. Others contract with other shipping companies to get you the best competitive shipping rates on the market.
With the Salesforce Commerce Cloud you can connect your commerce channels to your marketing and sales channels so you can see the big picture in one place. This platform will help you reduce costs, increase sales, and is a flexible and trusted commerce solution. With in depth automation you can customize workflows and processes specific to your company. And when it comes to selling where your customers shop, Salesforce Commerce Cloud can connect to any channel. As your business needs grow you can continue to integrate and scale with others within their vast partner network. Find out more about ShipHero’s Fulfillment Solution!
The speed of your fulfillment is a big factor when customers make the decision to return to your store. In a world of single day and two day shipping, waiting any longer can stop your customers from completing orders, and send them looking elsewhere. As you search for order fulfillment partners keep this in mind and look for their average shipping times as well as expedited shipping time and costs so you can get your product to your customers when they want it.
When you store inventory with a fulfillment partner, they will likely utilize different fees for different aspects of your inventory. These fees could be regarding weight and size of the product, as well as fees to get your order picked, packed, and shipped. They can range roughly $3 to 5$ per item. And if you have multiple items in an order at once, some companies offer a bulk rate. PricingAdditional costs for fulfillment providers may include storage costs, inventory distribution costs, bin occupation, palletizing costs, and much more. These round up to your overly monthly cost with a fulfillment provider. As you hunt for the perfect fulfillment partner, you can ask for a breakdown of costs in order to understand exactly what you’ll be paying and why. The best fulfillment partners will look at your current fulfillment spend, compare it to your needs, and help you find a process which saves you money and returns more margin to your pocket.
The hassle of returns can quickly turn off a customer. If they have a bad experience with your product, then have a bad return experience, you can almost guarantee they won’t purchase from you again. A good fulfillment provider can help you navigate the road to returns with return automation, warranties, and exchanges. Then they can also help you either ship the product back to a manufacturer (if the problem is a manufacturer defect) or restock the item into your inventory though this may come with restocking fees.
This integration is important because it will help connect your business systems together. Which means you can see your customers orders, inventory, sales, marketing, and accounting in one place. It gives you the advantage by allowing your brand to keep up when many customers convert on multiple channels at once. And it helps you eliminate manual data entry, and improves order accuracy and automates customer notifications through their buying journey. An integration into your eCommerce platform is essential.
In your eCommerce strategy, multichannel integration means you have the ability to connect different systems or platforms involved in your eCommerce strategy together so you can streamline the processes between them and create a consistent shopping experience for your customers. With a multichannel integration you can sell online, instore, on amazon, on etsy, and many other locations. Marketplaces like Amazon, eBay, Google, and Walmart are key places to sell and a prime example of multichannel retailers.
Whatever platform you choose, you shouldn't need to be a rocket scientist to use it. Keep ease of use in mind when searching for a fulfillment provider. These solutions should make your life easier, not more complicated.
The companies below can integrate directly into your Salesforce Commerce Cloud and are decided to help your business fulfillment processes shine. Each of them have specific pros and cons which we have evaluated and outlined for you below. Remember, choosing a fulfillment partner for your business makes a big difference for the customer experience, so make sure you choose a partner who understands your needs!
Here are the Best Salesforce Commerce Cloud Fulfillment Companies:
If you want to dump the headache of running your own warehouse, or if you want to run your warehouse more efficiently, ShipHero has a solution. With a fully outsourced fulfillment option their clients have a powerful all encompassing logistics solution at their fingertips.
Cons
Find out more about ShipHero’s Fulfillment Solution!
This cloud based eCommerce solution can help automate your logistical needs. They ship directly to the customer, and provide a consistent customer experience with their omnichannel retailing solutions.
This cloud-based ERP (Enterprise Resource Planning) system is designed with small businesses in mind. It is a simple, fully customizable platform with inventory management capabilities.
Acquired by Oracle in November 2016, NetSuite can help you host eCommerce stores, manage your inventory, track financials, and update customer relationship management systems.
An easy to use omnichannel ERP, GoFrugal helps you transform the customer experience and start online business with low investment. Plus if you join their ONDC network, you can push your market reach to new heights!
This online inventory management software helps growing business in the US. With them you can manage and fulfill orders, streamline multiple sales channels, and oversee your warehouses. You can even manage your inventory on the go as their app works on both Android and iOS devices.
Find out more about ShipHero’s Fulfillment Solution!
On their website, ShippingEasy claims to give their clients access to the lowest USPS shipping rates in the industry. Plus their easy-to-use platform integrates quickly and helps you automate workflows within your business.
Your fulfillment journey will continually change. As you grow and expand so too should your fulfillment partner. We hope the above offers you several options you can consider as your business grows and moves through its fulfillment journey.
In salesforce Order Fulfillment will help you streamline the picking, packing, and shipment of your orders. It includes a package within the CRM which contains simple flows and processes you can use to create a fulfillment strategy for your business.
In Salesforce, you can build automated processes to streamline your order fulfillment. Meaning when a customer selects “order”, your process will automatically send the order to the fulfillment provider you partner with.
With the Salesforce Commerce Cloud, you get several features including the tools to create a highly responsive eCommerce website, Commerce Cloud Endless Aisle, Commerce Portals, Order Management, and access to extensive partners to help you with any business need. This is built directly into the core Salesforce Platform and is available to current users at an added cost.
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Picture a packer at Peak Season. A box is in front of them, a product in each hand, and somewhere on a cluttered desk there's a mouse they need to find to confirm the order. They look down. They hunt. They click. Then they do it again. Thousands of times a day.
That moment of friction is small. But it is never just one moment. Multiply it across your entire pack line, across an entire shift, and you are looking at a measurable and largely invisible drag on your total throughput.
Tap-to-Pack is a purpose-built hardware controller designed by ShipHero to eliminate digital friction at the packing station. It connects via USB-C, requires no drivers or additional software, and syncs automatically with the ShipHero WMS packing app. This new system is now available at the ShipHero Store.
Instead of navigating a screen with a keyboard and mouse, packers execute every high-frequency command — such as selecting box sizes, printing labels, finalizing orders, flagging exceptions — with a single physical tap on one of eight programmable buttons.
Key specifications:
Most warehouses are running 2026 operations on 1990s peripheral standards. The keyboard and mouse were designed for spreadsheets and emails, not high-volume fulfillment. When used at a packing station, they create three compounding problems:
The problem is not your people. It is the tools you are asking them to use.
Tap-to-Pack introduces a "Rodent-Free" packing standard: a workflow where the packer's hands stay on the product, their eyes stay on the work, and the software fades into the background.
The device guides the packer through two feedback systems:
ShipHero customers running Tap-to-Pack are already seeing a 90% reduction in on-screen interactions and a significant increase in the number of orders packed per hour, without adding headcount or changing their warehouse layout.
One of the hardest challenges in fulfillment is absorbing volume quickly, especially during Peak Season, when temporary staff need to reach target productivity fast.
Because Tap-to-Pack's interface is physical and intuitive, there is almost nothing to teach. Pick up the product, follow the light, tap the button. New packers can reach target productivity in minutes rather than hours.
The system is also modular:
Whether you are a growing DTC brand or a high-volume 3PL, Tap-to-Pack is designed so your hardware never becomes a ceiling on what your team can do.
Tap-to-Pack is a programmable, industrial-grade hardware controller that connects to the ShipHero WMS and allows warehouse packers to execute packing station commands, such as printing labels, selecting boxes, and completing orders. All with a single physical button press, eliminating the need for a keyboard and mouse.
The device connects via USB-C and syncs automatically with the ShipHero WMS packing app. It is a true plug-and-play solution: no drivers, no background software, and no manual configuration required.
Yes. Buttons are configurable for a range of packing actions, including Print Label, Complete Order, Select Box Size, and the Hospital function, which flags a problematic order and keeps the line moving without stopping to resolve it on screen.
The system is fully modular. Connect up to two additional 8-button hubs to the Main Hub for a total of 24 programmable buttons, supporting even the most complex multi-step packing workflows.
Tap-to-Pack devices require ShipHero Packing App v1.0 or higher. The current release is v1.1.0.
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Imagine running a warehouse where orders are picked quickly, inventory is accurate, and all operations run smoothly without any errors or delays. Thanks to Artificial Intelligence, this can now become a reality with ease.
AI is transforming warehouse management by enhancing efficiency, intelligence, and the ability to meet the rapid demands of today’s eCommerce-driven market.
ShipHero is pioneering this revolution with its AI-powered warehouse solutions, setting new industry benchmarks. This article explores ShipHero’s AI Picking feature, highlighting how it’s transforming warehouse management and enhancing operational efficiency.
The integration of AI technologies, including machine learning, robotics, and predictive analytics, is revolutionizing warehouse operations, driving significant improvements in efficiency, accuracy, and overall performance. These innovations are optimizing processes across various areas, from inventory management to order fulfillment. Below are the key benefits of AI in warehouse management.
A combination of AI technologies is shaping smarter warehouse systems to help revolutionize warehouse management.
ShipHero has taken AI integration to the next level with its AI Picking feature, designed to significantly improve warehouse efficiency. This feature automates the picking process, reducing the reliance on manual labor and enhancing productivity in ways that were once thought impossible.
Let’s dive deeper into how ShipHero’s AI Picking works and the advantages it offers.
AI Picking optimizes warehouse operations in two key ways:
The AI Picking feature delivers a wide range of benefits:
The transformative power of AI extends far beyond just picking. AI is also revolutionizing other aspects of warehouse management, driving improvements in operational efficiency, inventory management, and safety.
AI automates tasks, reducing errors and increasing speed. Automated sorting and real-time inventory tracking ensure accuracy, while real-time monitoring helps managers adapt and ensure timely deliveries.
AI plays a vital role in maintaining accurate inventory levels. By leveraging predictive analytics, AI can forecast demand and optimize stock levels, helping warehouses avoid both stockouts and overstock situations. This leads to better inventory management and fewer disruptions in supply chains.
AI-driven systems can monitor warehouse conditions to ensure safety and compliance with industry regulations. These systems can analyze warehouse data and predict potential hazards before they occur, proactively reducing risks and ensuring a safer working environment.
AI technologies are playing a transformative role in the supply chain and logistics sectors by improving efficiency, reducing costs, and enhancing decision-making.
These intelligent systems effortlessly manage supply chain processes by using data to optimize operations, predict trends, and automate routine tasks. This ultimately reshapes everything, from how goods are moved to stored and delivered.
The future of warehouse management looks promising with greater automation and efficiency, but future warehouse digitization brings challenges, such as high upfront costs and the need for skilled personnel.
AI-powered drones, autonomous robots, and IoT integration are smart warehouse technologies that are revolutionizing warehouse operations. Drones will deliver goods quickly, while robots automate sorting and transportation, thereby reducing the need for manual labor.
IoT and AI integration will enable real-time monitoring and optimization of operations. Smart technology in warehouses is leading to fully automated systems that are faster, scalable, and need minimal human input.
While AI offers immense benefits, businesses must also consider certain challenges. High initial investments in AI technology, data security concerns, and the need for skilled personnel are just a few of the hurdles that must be addressed.
However, with a strategic approach, companies can eliminate the challenges and embrace AI’s full potential to boost accuracy in picking and improve overall warehouse operations.
AI minimizes error by automating tasks like inventory tracking, order picking, and sorting, ensuring greater accuracy and efficiency.
Yes, AI-driven predictive analytics can predict demand, track inventory levels, and improve supply chain efficiency by forecasting needs with greater accuracy to help businesses stay ahead of trends and market fluctuations.
AI solutions are becoming more cost-effective thanks to cloud-based services and subscription pricing models. These options make AI technology more accessible to small businesses, allowing them to take advantage of its benefits without large upfront costs.
When pallets roll in and loading docks buzz, your warehouse’s receiving process becomes the gatekeeper of inventory accuracy. And if that gate isn’t well-guarded with structure, speed, and oversight, errors slip in.
A mislabeled item here, a damaged shipment there, and suddenly your warehouse faces stock discrepancies, late order fulfillment, or even lost customers.
A warehouse receiving process checklist streamlines receiving operations and ensures compliance across teams, regardless of who’s on shift.
A warehouse receiving process checklist ensures every shipment that enters your facility is properly documented, inspected, and integrated into your inventory system.
Unlike ad hoc or verbal processes, this structured document verifies product condition upon arrival, checks against purchase orders to confirm accuracy, and documents all inspections for future reference.
However, ShipHero’s digital platform already seamlessly integrates this checklist into your system, automating the tracking of goods from the moment they arrive.
Because it captures critical shipment details, a receiving checklist can double as a warehouse audit checklist sample, especially when preparing for performance reviews or inventory audits.
If you’re looking for ways to improve accuracy and accountability, learning how to audit your warehouse with a structured receiving checklist is a great place to start.
A well-structured warehouse receiving process checklist is crucial for ensuring accurate and efficient inventory management. Including the mentioned key components helps streamline the process, reduces errors, and enhances overall warehouse performance.
Here’s what you must include in your checklist to maintain control and accountability:
This anchors the entire inspection. By referencing the purchase order (PO) number, warehouse teams can verify the received goods against the original order, ensuring the correct items and quantities are delivered.
Having the supplier’s full details improves accountability. If there’s a delivery issue, this info helps your team evaluate supplier performance and speed up resolution.
Timestamping each delivery helps you review delivery schedules, track shipment delays, and identify potential gaps in receiving coverage.
Here, staff will assess damage or discrepancies, confirm specifications (e.g., size, color), take photos if needed, and record all inspections in case of claims or audits. An effective inventory audit checklist incorporates these inspection protocols to ensure accuracy from the moment goods arrive.
Listing the material name (e.g., product name, SKU, or description) prevents mix-ups during inventory allocation and ensures all items are accounted for. This also helps your Warehouse Management System (WMS) update stock records correctly.
Identifying who delivered and who received the shipment establishes accountability, helps resolve disputes over damaged or missing items, and ensures proper handoff records.
Maintaining proper documentation, such as packing slips, invoices, and bills of lading, facilitates order reconciliation and supports formal audits and record keeping.
A single receiving error often ripples through the entire warehouse. A structured receiving checklist breaks this cycle by establishing clear protocols that coordinate with supply chain operations and create accountability at every step. It drives big improvements in:
This plays out in real operations. A mid-sized clothing retailer had ongoing issues with stock discrepancies during receipt. However, implementing a standardized receiving checklist significantly reduced the number of missing items and stock inaccuracies.
Employees also appreciated having clear instructions to follow, which reduced confusion and helped maintain a smoother workflow during peak delivery periods.
Before drafting your checklist, take a closer look at your existing receiving workflow. Next, identify any inefficiencies and pinpoint areas that could benefit from more structure and consistency.
Choose the data points you’ll need based on your warehouse flow, system integration, and team size. Include only what’s necessary to document key handoff moments.
You can go with paper, but digital formats (via tablets or mobile apps) are easier to scale. Software-based checklists can instantly update records and integrate with your WMS.
Use inventory management platforms or cloud-based tools to build your checklist. For example, ShipHero’s template system allows you to configure fields, set mandatory requirements, and establish workflow rules that guide staff through the receiving process. This makes sure every receiving action is consistent and auditable.
Train staff to make sure every team member follows standardized procedures. This minimizes human error, especially for new or seasonal workers.
Roll out the checklist during a test period. Assign clear roles (e.g., receiver, inspector), gather feedback, and then launch warehouse-wide. Revisit and refine it quarterly to keep up with operational changes.
Your warehouse receiving checklist works even better when paired with these best practices:
Spacing out deliveries helps reduce bottlenecks and allows teams sufficient time to track inventory levels accurately. It also allows for more accurate inspections.
Keep receiving areas clutter-free and near the entrance. This shortens the time it takes to organize storage locations after goods are received.
Invest in equipment such as barcode scanners, conveyors, or forklifts to speed up receiving operations, especially during peak seasons.
Don’t let broken items enter inventory. Flag them, document the issue, and notify procurement so the issue can be escalated quickly.
By leveraging real-time inventory tracking and barcode scanning, you can eliminate the need for manual checklists, ensuring that every received item is accurately logged. ShipHero automates the entire receiving workflow, reducing human errors and speeding up the process.
Customizable receiving workflows allow you to tailor the system to your warehouse’s specific needs, eliminating the need for paper-based checklists. Improve efficiency, accuracy, and consistency, all with ShipHero’s advanced automation tools.
At least annually, or anytime your business introduces a new product line, supplier, or technology upgrades.
Absolutely. Cross-training builds flexibility, enabling teams to cover for absences and maintain efficiency even during peak periods or periods of high turnover.
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