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The ShipHero Model Context Protocol (MCP) connects supported AI clients directly to your live ShipHero data, so warehouse teams can ask questions and get specific answers from their own account. It is built for day-to-day operational checks, including inventory levels, open orders, shipment status, holds, returns, purchase orders, and exceptions. For ShipHero customers, it is available at no additional charge and runs on existing API credits.
Every order, shipment, inventory movement, hold, return, and purchase order creates data inside ShipHero. Your warehouse information is right there, but getting to it can be a slow, complex process.
Before the ShipHero MCP, answering a specific operational question often meant logging in, finding the right report, applying the right filters, exporting data, or asking the one person on the team who knew where to look.Â
Even when the answer was simple, like a quick inventory check, it could turn into a 20 to 45 minute task. A customer question could sit half a day while someone pulled the right numbers. That delay adds friction to the floor. It slows decisions. It keeps teams waiting on data they already own.
The ShipHero MCP gives supported AI clients secure, read-only access to live ShipHero data.
That means operators can ask questions in plain English and get answers from their actual account, not from a generic help article or static knowledge base. A chatbot can tell you where to find a number. The ShipHero MCP can return the number itself.
It works with MCP-enabled AI clients, including Claude, ChatGPT, Cursor, and Codex. Connect it once, authenticate access, and your team can start asking operational questions from the AI tool they already use.
The workflow is simple:
The MCP does not replace ShipHero. It makes the data inside ShipHero easier to reach when your team needs a fast answer.
The ShipHero MCP is designed for everyday operational questions, such as:
If the data lives in your ShipHero account, the MCP gives your team a faster way to ask for it.
Speed matters, but safety matters too.
The ShipHero MCP is read-only by design. It can retrieve information from your account, but it cannot create orders, modify records, delete data, or change warehouse settings.
That gives teams a practical way to use AI for operational visibility without risking accidental account changes. Operators can ask. Managers can check. 3PL teams can answer client questions faster.
The data becomes easier to use, while the records stay protected.
For founders, the MCP can turn a quick inventory check into a simple question.
For operations leads, it can surface shipment status, holds, exceptions, and low-stock SKUs without digging through reports.
For 3PL operators, it can help answer client questions faster, using live account data instead of manual follow-up.
The result is a faster way to reach the information already inside ShipHero.
The ShipHero MCP is available to all ShipHero customers at no additional charge. It runs on existing API credits, so specific questions help keep usage efficient.
To get started, visit developer.shiphero.com or contact your ShipHero account representative.
ShipHero MCP is a read-only connection between supported AI clients and your live ShipHero data. It lets users ask operational questions in plain English and receive answers from their actual ShipHero account.
A chatbot usually answers from fixed, generic information. ShipHero MCP connects to live account data, so it can return specific answers about your orders, shipments, inventory, holds, returns, and other ShipHero records.
ShipHero MCP works with AI clients that support the Model Context Protocol, including Claude, ChatGPT, Cursor, and Codex.
No. ShipHero MCP is read-only. It can query data, but it cannot create, update, or delete records in your ShipHero account.
No. The MCP is built for operators and can be connected from a supported AI client in minutes. Developers may use more advanced tools for deeper analysis, but most day-to-day users can work directly with the MCP.
Yes. ShipHero MCP is available to ShipHero customers at no additional charge and runs on existing API credits.
Transitioning to a new Warehouse Management System (WMS) is a high-stakes decision that often triggers concerns regarding downtime, data integrity, and workforce adaptation. As warehouses prepare for 2026 growth, understanding these common hurdlesâand the technical solutions that resolve themâis essential for a successful migration. This guide addresses the five primary barriers to adoption and how a high-velocity infrastructure ensures a seamless transition.
Warehouse operators frequently hesitate to upgrade due to perceived risks that can halt operations. These challenges typically include:
To clear these hurdles, a structured implementation strategy is used to prioritize data density and entity clarity.
In the competitive eCommerce landscape, staying stagnant with manual workarounds is often more costly than the transition itself. Moving to a high-velocity WMS converts your warehouse from a cost center into a growth engine by providing Labor Efficiency and ROI through automated routing and reduced authentication friction.
Because the platform is built for the floor worker, features like Workforce Hero allow seasonal temps and new staff to be authenticated and productive in under an hour.
No. High-velocity infrastructure increases visibility by providing Total Real-Time Control. Managers can monitor exactly what is in the Hospital queue and track replenishment in real-time from a single dashboard.
Before going live, a ground-up audit is performed using cycle counting tools. The system's architecture ensures that every movement on the floor is synchronized with sales channels instantly, maintaining 99.9% accuracy.
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Picture a packer at Peak Season. A box is in front of them, a product in each hand, and somewhere on a cluttered desk there's a mouse they need to find to confirm the order. They look down. They hunt. They click. Then they do it again. Thousands of times a day.
That moment of friction is small. But it is never just one moment. Multiply it across your entire pack line, across an entire shift, and you are looking at a measurable and largely invisible drag on your total throughput.
Tap-to-Pack is a purpose-built hardware controller designed by ShipHero to eliminate digital friction at the packing station. It connects via USB-C, requires no drivers or additional software, and syncs automatically with the ShipHero WMS packing app. This new system is now available at the ShipHero Store.
Instead of navigating a screen with a keyboard and mouse, packers execute every high-frequency command â such as selecting box sizes, printing labels, finalizing orders, flagging exceptions â with a single physical tap on one of eight programmable buttons.
Key specifications:
Most warehouses are running 2026 operations on 1990s peripheral standards. The keyboard and mouse were designed for spreadsheets and emails, not high-volume fulfillment. When used at a packing station, they create three compounding problems:
The problem is not your people. It is the tools you are asking them to use.
Tap-to-Pack introduces a "Rodent-Free" packing standard: a workflow where the packer's hands stay on the product, their eyes stay on the work, and the software fades into the background.
The device guides the packer through two feedback systems:
ShipHero customers running Tap-to-Pack are already seeing a 90% reduction in on-screen interactions and a significant increase in the number of orders packed per hour, without adding headcount or changing their warehouse layout.
One of the hardest challenges in fulfillment is absorbing volume quickly, especially during Peak Season, when temporary staff need to reach target productivity fast.
Because Tap-to-Pack's interface is physical and intuitive, there is almost nothing to teach. Pick up the product, follow the light, tap the button. New packers can reach target productivity in minutes rather than hours.
The system is also modular:
Whether you are a growing DTC brand or a high-volume 3PL, Tap-to-Pack is designed so your hardware never becomes a ceiling on what your team can do.
Tap-to-Pack is a programmable, industrial-grade hardware controller that connects to the ShipHero WMS and allows warehouse packers to execute packing station commands, such as printing labels, selecting boxes, and completing orders. All with a single physical button press, eliminating the need for a keyboard and mouse.
The device connects via USB-C and syncs automatically with the ShipHero WMS packing app. It is a true plug-and-play solution: no drivers, no background software, and no manual configuration required.
Yes. Buttons are configurable for a range of packing actions, including Print Label, Complete Order, Select Box Size, and the Hospital function, which flags a problematic order and keeps the line moving without stopping to resolve it on screen.
The system is fully modular. Connect up to two additional 8-button hubs to the Main Hub for a total of 24 programmable buttons, supporting even the most complex multi-step packing workflows.
Tap-to-Pack devices require ShipHero Packing App v1.0 or higher. The current release is v1.1.0.
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Imagine running a warehouse where orders are picked quickly, inventory is accurate, and all operations run smoothly without any errors or delays. Thanks to Artificial Intelligence, this can now become a reality with ease.
AI is transforming warehouse management by enhancing efficiency, intelligence, and the ability to meet the rapid demands of todayâs eCommerce-driven market.
ShipHero is pioneering this revolution with its AI-powered warehouse solutions, setting new industry benchmarks. This article explores ShipHeroâs AI Picking feature, highlighting how itâs transforming warehouse management and enhancing operational efficiency.
The integration of AI technologies, including machine learning, robotics, and predictive analytics, is revolutionizing warehouse operations, driving significant improvements in efficiency, accuracy, and overall performance. These innovations are optimizing processes across various areas, from inventory management to order fulfillment. Below are the key benefits of AI in warehouse management.
A combination of AI technologies is shaping smarter warehouse systems to help revolutionize warehouse management.
ShipHero has taken AI integration to the next level with its AI Picking feature, designed to significantly improve warehouse efficiency. This feature automates the picking process, reducing the reliance on manual labor and enhancing productivity in ways that were once thought impossible.
Letâs dive deeper into how ShipHeroâs AI Picking works and the advantages it offers.
AI Picking optimizes warehouse operations in two key ways:
The AI Picking feature delivers a wide range of benefits:
The transformative power of AI extends far beyond just picking. AI is also revolutionizing other aspects of warehouse management, driving improvements in operational efficiency, inventory management, and safety.
AI automates tasks, reducing errors and increasing speed. Automated sorting and real-time inventory tracking ensure accuracy, while real-time monitoring helps managers adapt and ensure timely deliveries.
AI plays a vital role in maintaining accurate inventory levels. By leveraging predictive analytics, AI can forecast demand and optimize stock levels, helping warehouses avoid both stockouts and overstock situations. This leads to better inventory management and fewer disruptions in supply chains.
AI-driven systems can monitor warehouse conditions to ensure safety and compliance with industry regulations. These systems can analyze warehouse data and predict potential hazards before they occur, proactively reducing risks and ensuring a safer working environment.
AI technologies are playing a transformative role in the supply chain and logistics sectors by improving efficiency, reducing costs, and enhancing decision-making.
These intelligent systems effortlessly manage supply chain processes by using data to optimize operations, predict trends, and automate routine tasks. This ultimately reshapes everything, from how goods are moved to stored and delivered.
The future of warehouse management looks promising with greater automation and efficiency, but future warehouse digitization brings challenges, such as high upfront costs and the need for skilled personnel.
AI-powered drones, autonomous robots, and IoT integration are smart warehouse technologies that are revolutionizing warehouse operations. Drones will deliver goods quickly, while robots automate sorting and transportation, thereby reducing the need for manual labor.
IoT and AI integration will enable real-time monitoring and optimization of operations. Smart technology in warehouses is leading to fully automated systems that are faster, scalable, and need minimal human input.
While AI offers immense benefits, businesses must also consider certain challenges. High initial investments in AI technology, data security concerns, and the need for skilled personnel are just a few of the hurdles that must be addressed.
However, with a strategic approach, companies can eliminate the challenges and embrace AIâs full potential to boost accuracy in picking and improve overall warehouse operations.
AI minimizes error by automating tasks like inventory tracking, order picking, and sorting, ensuring greater accuracy and efficiency.
Yes, AI-driven predictive analytics can predict demand, track inventory levels, and improve supply chain efficiency by forecasting needs with greater accuracy to help businesses stay ahead of trends and market fluctuations.
AI solutions are becoming more cost-effective thanks to cloud-based services and subscription pricing models. These options make AI technology more accessible to small businesses, allowing them to take advantage of its benefits without large upfront costs.
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Welcome to our Shipping Methods Explained blog series. In this series, we will deep dive into fulfillment methods - that is, how businesses fulfill their online orders and get products to their customers.
Sounds simple right? Well, in theory, it is. You could hop on your itty-witty bicycle and hand-deliver your product, mission accomplished. But consider the complexity when your company fulfills hundreds to thousands of orders daily, not to mention the skyrocketing shipping costs that could price you out of the market.
Managing inventory, navigating each carriersâ specific requirements, calculating the lowest cost from thousands of shipping options⌠itâs a daunting task. Thatâs why more and more businesses are outsourcing their fulfillment methods.
Are you ready to outsource your fulfillment? Letâs analyze your options to help you decide the best method for your business. In this second article, weâll discuss Fulfillment-as-a-Service (FaaS). What is FaaS? What are the pros/cons? When is it right for my business? Letâs dive in.
â(Check out our first article on Dropshipping here. And be sure to check back for future articles where weâll cover even more fulfillment methods)
Simply put, Fulfillment-as-a-Service (FaaS) is where your company employs a third party company or warehouse to prepare and ship orders for you. This allows you to tap into fulfillment capabilities with no upfront investment of capital, and only pay for the services that you use.
Think about it like a subscription to Netflix. As long as you pay the subscription price, you have access to the content and services. Same with FaaS. As long as you partner with a third party logistics (3PL) provider, you can use them to pick, pack, and ship your product.
Now consider the alternative: in-house fulfillment, where companies must invest heavily in warehouse space, labor, management, and software to keep things running smoothly. With FaaS, this is all included in one subscription price, and you can pick and choose the specific capabilities that you need.
We wrote previously about how to choose which fulfillment method is right for you. Take a look here.
With seamless integration between your business systems and their fulfillment cloud-based platforms, getting started with a fulfillment provider has never been easier. All it takes is 3 easy steps to start delivering the goods.
The first step to outsourcing your fulfillment is to find the right FaaS partner for you.There is an endless list of fulfillment companies vying for your business. So when you are vetting each, ask questions like:
Not all 3PLs operate the same way: some value customization over speed, some strive to be the low cost option at the expense of service, so be sure to select the fulfillment partner that aligns with your specific strategic goals.
Once you decide on a fulfillment provider, itâs time to integrate.
FaaS providers offer cloud-based software solutions so that your business can utilize their warehouse management capabilities to control the flow of your products. These solutions offer great value to your business because this allows for highly customized options when it comes to fulfillment - custom packing, custom unboxing, custom bundles - you name it. Â
Also, smart fulfillment companies like ShipHero provide you with the ability to create automated workflows and a frictionless return process through strategic partnerships with companies like Alloy and Returnly.
The final step is to send your inventory to your 3PLâs warehouses and get to shipping.
Once the inventory is received, the warehouse will begin to pick, pack and ship your products for you. If you picked a good fulfillment provider that is built for performance and scale, the 3PL will also disperse inventory across their network of warehouses, bringing the products closer to where the orders are coming from.
ShipHero is able to provide 2-day ground shipping for the contiguous US due to intelligent forecasting solutions powered by AI. We bring the products to where your customers are located, instead of a central fulfillment hub. This allows us to lower costs and our carbon footprint through an emphasis on ground transportation.
Is FaaS right for your business? Or would you benefit from dropshipping or another fulfillment method? Letâs look at the pros and cons of fulfillment-as-a-service so you can decide for yourself.
Business with big goals, fluctuating sales, and not enough time all find great value in the FaaS model. Beyond the obvious benefit of saving time and effort by having a third party fulfill your order for you, FaaS provides advantages in terms of skill specialization, agility, and scalability.
Flexible Pricing
As you grow, 3PLs are able to adapt to your needs and adjust costs accordingly. Conversely, when your business goes through a bit of a slow down (hopefully not), the costs can reflect this as well, and you wonât be weighted down with high overhead. FaaS allows you to forego the high costs, risk, and commitment of leasing and operating your own warehouse.
Skill Specialization
âWhen you choose FaaS, you donât just get a fulfillment provider, you get a business partner. Most 3PLs employ teams of logistics experts and support staff to help you with your shipping needs, and this comes standard with years of experience with fulfillment best practices and software solutions.
Not only do they provide shipping expertise, but also when handling the dirty business of returns. As online shopping continues to grow, so do the number of returned products. 3PLs can help you manage the nightmare of returns and offer a frictionless return experience for your customers.
Agility
âIf there is one thing that FaaS providers do well, itâs move quickly. Whether itâs shipping times or software development, 3PLs embody the spirit of agility. Many fulfillment providers like ShipHero offer 2-day shipping to anywhere in the US; this would require an immense investment from a business, so more and more retailers are partnering with 3PLs to achieve a level of agility they otherwise wouldnât achieve.
The advantages above explain why more and more retailers are partnering with third party logistics providers and fulfillment specialists. Despite the pros, FaaS is not right for every business.
Need Consistent Orders
âIf you are a startup or a small business still getting their feet wet, it may be better to handle your orders in-house due to the costs associated with fulfillment-as-a-service. But when customers are knocking down your door and you canât handle the growing number of orders, 3PLs are standing by to help you as needed.
Lose Full Customization and Control
âYouâd be surprised with the range of customization that 3PLs can offer, but still there is a limit when compared to the full autonomy that you would have with in-house fulfillment. So if you have very detailed and highly specialized requirements when it comes to fulfillment, handling your fulfillment in-house may be a better option.
So, is FaaS right for your business? If youâre not sure, stay tuned for our next article as we dive into Fulfillment by Amazon (FBA).
Learn more about ShipHero's industry-leading warehouse management software.
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Welcome to Episode 9 of We're Just Human! Starting out at the ripe old age of 17, our guest Tance Hughes started his own print on demand business making t-shirts for teams. Since then, he's gone on to found several business starting with Southern Designs. Selling a range of products for the home and business that are manufactured, printed and fabricated in Vidalia, Lousiana.
Tance shares how he started coming from modest beginnings, the journey of building a business that has covered retail, wholesale and DTC, as well as the challenges and opportunities of hiring and growing his businesses in the madness of 2020. My only concern is Tance likes to wake up at 4:30am... :)
The products are really cool too! Check out the maps that are laser cut from metal https://www.cutmaps.com/ as well as some rather lovely home products that have me rethinking my wallpaper strategy https://www.carterandmain.com/
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If you enjoyed this episode subscribe to our IGTV or YouTube channel to catch the next one.
If youâre interested in being a guest on our new podcast, Objects!, please contact John Wakim at pitch@shiphero.com.
Welcome to our Shipping Methods Explained blog series. In this series, we will deep dive into fulfillment methods - that is, how businesses fulfill their online orders and get products to their customers. Sounds simple right? Well, in theory it is. You could hop on your itty-witty bicycle and hand-deliver your product, mission accomplished. But consider the complexity when your company fulfills hundreds to thousands of orders daily, not to mention the skyrocketing shipping costs that could price you out of the market. Managing inventory, navigating each carriersâ specific requirements, calculating the lowest cost from thousands of shipping options⌠itâs a daunting task. Thatâs why more and more businesses are outsourcing their fulfillment methods. Are you ready to outsource your fulfillment? Letâs analyze your options to help you decide the best method for your business. In this article, weâll discuss Dropshipping. What is dropshipping? What are the pros/cons? When is it right for my business? Letâs dive in.(And be sure to check back for future articles where weâll cover even more fulfillment methods)
Dropshipping is the term used when a product is shipped directly from a manufacturer, supplier, or wholesaler, bypassing the retailer that made the sale entirely.
SOURCE: https://www.shopify.com/blog/what-is-dropshipping
Dropshipping businesses are extremely common nowadays, due to the allure of making a passive income matched with the simplicity of setting up a dropshipping business. All it takes is 3 easy steps to get you on your way.Step 1: Choose a Product/NicheThe first step you take in starting a dropshipping business is to choose what you are going to sell. Your product could be a brand new gadget, or a low-cost version of a luxury item, or a luxury version of a low-cost item. As long as there is a market for it, there are no wrong choices here. So do your due diligence and find a product that you think you could sell. ABC⌠Always be closing.Step 2: Find a Dropshipping SupplierOnce you choose your product, find a dropshipping supplier. You can search a supplier database like Dropship Direct, Alibaba, or AliExpress. (Although be sure to stay up-to-date on news concerning Chinese dropshipping providers)Alternatively, you can use an integrated supplier directory. This means that when you build your online store, say in Shopify (see Step 3), the dropshipper will be linked directly to your online store. Shopify recommends the easiest integration is with the Oberlo marketplace. From here, choose from millions of products and upload them directly to your store. Step 3: Build Your Online StoreAfter you have your product and supplier, have some fun building your online store! This will serve as the grand entrance to your brand. Websites like Shopify, Wix and 3DCart allow you to build your online store from scratch, or select from pre-made templates. When choosing between your options, make sure your choice gives you the ability to easily integrate with your dropshipping supplier.When designing your store, keep in mind who your target audience is, and build your website to reflect their wants and needs. Not just in appearance, but in website functionality. You can turn customers into repeat shoppers through a convenient and fluid shopping experience.
Is dropshipping right for your business? Or would you benefit from a third-party logistics provider or another fulfillment method? Letâs look at the pros and cons of dropshipping so you can decide for yourself.
Dropshipping is the perfect business model for those that want to earn a passive income. Itâs simple to start, with little to no cash investment. You can quickly test your ideas with limited risk to you. The three main advantages to dropshipping are:Less Capital is RequiredDropshipping eliminates the need to invest heavily in inventory, warehouse fees, transportation fees, etc. so anybody with a laptop and a dream can start an online business.Able to Offer Wider Range of ProductsWith dropshipping, you donât have to purchase inventory until the sale is made, which significantly reduces the risk to you. So this gives you freedom to offer a large array of products on your site.Simple to StartWith companies like Shopify that basically make the entire process a drag-and-drop activity, starting an online business has never been easier.
The pros listed above explain why so many people have started an online dropshipping store, and why they use dropshipping to expand their product lines. But for the very same simplicity and low costs that attract these entrepreneurs, dropshipping also presents a set of challenges.Low Profit MarginBecause the barriers to enter the dropshipping market are very low, the competition is fierce. Having many sellers in the market pushes down the cost as they compete with each other. Sure, you can differentiate based on branding, customer service, etc. but at the end of the day, $$$ talks.Little to No CustomizationBecause you are at the will of your supplier, they rarely offer any customization to your products, your packaging, or your unboxing experience. Say you want to make the slightest tweak to the look of your item, or you want to pack it a certain way or in a bundle, this will most likely not be possible. Some Alibaba dropshipping suppliers will accommodate and customize, but even then, they fully control the product and could even turn around and sell your customized goods to the next retailer.Little to No ControlYou entrust the entire fulfillment process to the supplier, and accept the quality of service that they provide. If there are errors or mistakes, you cannot blame your supplier and it will be your brand that pays the price. Maybe not in dollars, but certainly in reputation.So, is dropshipping right for your business? If youâre not sure, stay tuned for our next article as we dive into third-party logistics (3PL) and fulfillment providers like ShipHero.Learn more about ShipHero's industry-leading warehouse management software.
Welcome to Episode 8 of We're Just Human. Think of Marc Kravets as the Liam Neeson of marketing and DTC brand building. An agency CMO industry veteran at companies in New York City & Los Angeles. We discuss the focus on the consumer, building marketing strategies, and how DTC brands are building for the new consumer. Oh and running, lot's of running.
Marc currently mentors teams through @amplify.la
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If you enjoyed this episode subscribe to our IGTV or YouTube channel to catch the next one.
If youâre interested in being a guest on our new podcast, Objects!, please contact John Wakim at pitch@shiphero.com.
ShipHero recently launched The Fulfillment Innovation Wheel to help 3PLs understand what capabilities and service offerings they need to implement in order to be successful and to help online retailers and brands choose which 3PL is right for them by allowing them to âcheck the boxesâ.
The Fulfillment Innovation Wheel listed a set of twelve (12) capabilities that fulfillment providers and logistics companies should implement to continually delight their customers and push themselves towards greater success and innovation.
The twelve capabilities are:
In this article, we will be diving into the Capability #4: Designed for Returns.
And be sure to stay tuned for future articles as we deep-dive into each capability.
Brands and retailers today focus a majority of their efforts on capturing the attention of their customers and closing the sale, collectively spending millions on advertising, social media campaigns, and a sleek, sexy website custom-fitted with a smooth online checkout process. But, what about after the sale?
If that hard-earned customer decides to return your product, which happens about 30% of the time on average, then faces a subpar return experience⌠well, that customer loyalty goes down the drain right alongside all those advertising dollars burned to get their business.
Plain and simple, customers have come to expect a quick and easy return process. Canât you just hear them shout âItâs 2021! why canât this be easier?!â into the ear of your poor customer service rep? Thatâs why a growing number of businesses, led by Amazon and Walmart eCommerce, have taken the customer-centric approach by offering generous return policies and a frictionless return process.
While this may leave your customers happy, product returns can have an immense impact on conversion rates, on increasing costs, and on complications to your inventory management⌠without the right returns strategy in place, that is. So how can you offer the return experience your customers have come to expect, without causing serious damage to your margins?
Retailers and brands that outsource their fulfillment need to choose a third-party logistics (3PL) provider that is fully-equipped and ready to offer frictionless returns. So, what does that look like?
The key to frictionless exchanges and returns is automation, paired with generous return policies and clear-cut rules for restocking and inventory management. At ShipHero specifically, we paired with Returnly so that our brands and retailers can offer a seamless, self-service online return experience, complete with a Returns Center and Returnly Credit. Hereâs how we make it happen.
Automation
Returnly helps Shiphero users create a fully branded, self-serve return center, complete with all the necessary automation and policy controls to reduce operating costs and give customers all the options they want upfront.
Returnly Credit
Slow refunds make online returns stressful, but online retailers certainly arenât willing to take the risk of the returned item being unsellable before issuing refunds. So while customers wait, a lengthy refund process with a lack of visibility over refund status could make your customers lose trust in your business. Thatâs why we offer Returnly Credit.
If a shopper opts for a refund, Returnly offers an instant credit to shop your site while the return is processed. And when you save the sale, Returnly pays for the order so your customer gets the right item before returning the wrong one, completely risk free. This decreases your shipping time and increases the return experience for the customer.
Convert Returns to Repurchases
ShipHero and Returnly seamlessly transfer data to manage and track the return process within ShipHeroâs platform. This improved data integration with Returnly makes returns seamless for you and the customer, better positions you to convert returns into repurchases, and saves time and revenue for your business.
Designed for Returns is the capability that can truly make the difference when it comes to customer loyalty and repeat business. So if you are a brand or retailer outsourcing to a 3PL, ensure that they offer a frictionless return process to delight your customers. And if you are a 3PL, having a well-executed return strategy is the best way to handle the ever-growing number of product returns.
Learn more about ShipHero's industry-leading warehouse management software.
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Games like Tycoon City, MineCraft and SimCity just don't cut it for this guy⌠Marc Lore, the head of Walmart eCommerce US, has announced that he is leaving Walmart at the end of January to start a âcity of the futureâ built on a "reformed version of capitalism."
The vision statement for the project reads: âImagine a city with the vibrancy, diversity and culture of New York City combined with the efficiency, safety and innovation of Tokyo and the sustainability, governance, and social services of Sweden. This will be our New City.â Nobody tell this guy about Disney world...
For starters, each road leading into the city will be stationed with a senior citizen in a blue vest greeting you as you drive in⌠kidding. Details about the city have not yet been released, but Marc has promised that more information will be released over the coming months.â
This is going to be a lifelong project,â Marc says. âItâs the thing Iâm most passionate about.â He plans to write a book and create a TV show to cover his city-building escapades. You can watch him describe his vision in the full interview here.
Marc Lore is a serial entrepreneur that most famously founded Jet.com, a major competitor to Amazon, who then sold it to Walmart for $3 billion USD cash in 2016. He and his executive team arrived at Walmart with inside knowledge of Amazon, having previously sold his company Quidsi, a collection of online shopping sites best known for Diapers.com, to Amazon for around $550 million in 2011.
Since joining, Walmart eCommerce has seen tremendous growth, and Walmart.com became the second biggest ecomm site after Amazon in the US, quickly shedding its past reputation as an ancient relic in the new digital age of commerce.
No. Walmart president and CEO Doug McMillon announced to the company that Marc will remain a partner and advisor for the company.
Aaaaaand theyâre off! Our 46th President Joe Biden and our 49th VP Kamala Harris didnât waste any time on their first day in office. President Biden signed at least 17 executive directives on things like COVID-19, the economy, climate change, and racial inequality.
Notably, Biden rejoined the Paris climate deal, while disallowing the permit for the Keystone XL pipeline. He also placed a mask mandate on all federal property, and issued to Americans a challenge⌠not to dump ice water on your heads or inhale a spoonful of cinnamon, but instead to mask up for 100 days. Sounds do-able.
As for the inauguration ceremony, Lada Gaga with such beauty and grace kicked off the 2021 Hunger Games.
At the same time, Bernie kicked off a global fashion craze. Our professional advice for the fashion and accessory industry is that people will be going gaga over giant brooches and earth-tone plaid print gloves.
A growing number of grocers are offering their employees paid incentives to get vaccinated against COVID-19.
This week, Aldi announced to employees that they would receive compensation for getting vaccinated, two hours of pay for each of the two vaccine doses and that they would be paid their hourly wage on top of that. Not a bad deal.
Aldi joins the ranks of Trader Joeâs, Dollar General, Instacart, and others that are incentivizing their employees to get the vaccine.
"Providing accommodations so employees can receive this critical vaccine is one more way we can support them and eliminate the need to choose between earning their wages and protecting their well-being," said Jason Hart, CEO of Aldi U.S.
Itâs no secret that todayâs world of ecommerce is changing rapidly. Third party logistics (3PL) and fulfillment providers that donât find a way to keep up with, if not surpass, the pace of growth during this ecommerce boom is at serious risk of getting left behind.
Thatâs why we invented The Fulfillment Innovation Wheel: a list of twelve capabilities and service offerings that 3PLs need to implement in order to be successful, as well as the capabilities and service offerings that retailers and brands should look for when partnering with a 3PL.
âStay tuned as we break down each of the twelve capabilities, starting with Designed for Returns.
We are reaching out to our Packet community. Would you like to share with us stories about your ecommerce experiences, whether itâs how you started your business, what opinions you have on the stories we share, or if you just feel like venting⌠weâre here for you.
Email us at thepacket@shiphero.com and you could be featured on an upcoming edition of The Packet, or if youâre lucky, you could be invited to join one of our many Podcast episodes or featured on our Blog!
Check out the packets you missed here and Subscribe below so you don't miss the next one!
Welcome to another episode of We're Just Human! Podcast (late night!), we discuss quality assurance science (yes, Robert is our first scientist, no biggie), skydiving with grandma (as you do) and working with local and national foundations coaching baseball to kids and helping those in your community.
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If you enjoyed this episode subscribe to our IGTV or YouTube channel to catch the next one.
If youâre interested in being a guest on our new podcast, Objects!, please contact John Wakim at pitch@shiphero.com.
Welcome to episode 6 (my lucky number), where I, Nicholas, convince interesting people to answer a bunch of somewhat random questions in ecommerce, business and life.
Episode 6 features Jessica Thiele Johnson, Marketing Director for VL Omni (we were scheduled to talk with Torrey Lapenskie, however, he had beard problems). We talk about a few nerdy data topics including the common platform integration issues that VL Omni has set out to solve with a dedicated team of specialists and technology platform built for multichannel merchants in retail and digital.
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If you enjoyed this episode subscribe to our IGTV or YouTube channel to catch the next one.
If youâre interested in being a guest on our new podcast, Objects!, please contact John Wakim at pitch@shiphero.com.
Itâs no secret that todayâs world of ecommerce is changing rapidly. Third party logistics (3PL) and fulfillment providers that donât find a way to keep up with, if not surpass, the pace of growth during this ecommerce boom is at serious risk of getting left behind.
Thatâs why we invented The Fulfillment Innovation Wheel: to help 3PLs understand what capabilities and service offerings they need to implement in order to be successful, and to help online retailers and brands choose which 3PL is right for them by allowing them to âcheck the boxesâ.
We studied the most successful 3PLs and fulfillment providers in the industry to understand what sets them apart. The answer was that they understood their mission, and they used this set of 12 capabilities as a flywheel to continually delight their customers and push themselves towards greater success and innovation.
Each and every 3PL we observed invested heavily in certain capabilities like personalization, delivery speed or frictionless returns, but always satisfied their clientâs basic requirements for every capability on the flywheel. And always, the main focus was on Customer Experience, Growth and Scalability, and Operational Excellence.
Without further ado, we present The Fulfillment Innovation Wheel!
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Welcome to our fourth episode of We're Just Human, a short format sort of show that features mostly sane people talking about mostly interesting things and the things we're all dealing with in this thing called life.
Episode 4 features Amber Nore of snapchat fame, who covers many projects, works in retail, hosts several shows including Tea & Tomes as well as sings with a band. The more of these episodes we do, the more I realize just how boring I am!
In this episode we cover more random topics centered around social media, working in retail, raising your fam while working in retail, and living to learn, grow and enjoy your passions while helping others in this big wide world.
You can connect with and learn more about Amber on twitter, Instagram, and of course, snapchat @ambercamille76
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If you enjoyed this episode subscribe to our IGTV or YouTube channel to catch the next one.
If youâre interested in being a guest on our new podcast, Objects!, please contact John Wakim at pitch@shiphero.com.
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